Terms of Use


*Our team works hard to make our claims and refund process simple, convenient and fast. But sometimes things happen – things like uploading a receipt without an IMEI and filing a claim outside office hours.  Note: Regular office hours are Monday to Friday 8:30PST–4:30PST (11:30EST–7:30EST).  What we can assure is that all claims will be reviewed within a 24-hour period during our regular office hours. Once a claim is reviewed and approved you can expect a fast payment!



This Plan applies exclusively to the item(s) indicated on the original bill of sale that is specified to be warrantable and covered under this Plan, and sold in Canada.  This is NOT a valid Plan unless and until a numbered Plan Number page is attached, indicating the Plan number, covered product, and Plan owner information.

Be sure to keep this Plan and your purchase receipt together, as they will come in handy when you drop your device and need to replace the screen. You can also find a copy of this Plan on your Account Profile at www.getbounce.ca



Throughout this Plan, the words “we”, “us” and “our” (whether or not capitalized) refer to Northbridge General Insurance Corporation, who has appointed Bounce Service Plan Division Inc. as administrator of this Plan.

We agree with the purchaser of the Plan (OWNER), to reimburse eligible costs associated to screen repair for a covered device, subject to the terms herein, for a period specified on your sales receipt, subject to a maximum coverage period of one (1) years from the original date of Plan purchase for all eligible products covered. The Plan may be sold along with an item that has been purchased as new or on an item that was purchased previously and separately from the Plan, but the covered device must be fully operational and not damaged as of the purchase date of the Plan. Please note that we require you to submit proof the device was in like new condition as part of a diagnostic process using our proprietary application downloaded (Bounce App) by you to your device.

Your Plan coverage begins after downloading the Bounce App and running a successful diagnostic which confirms your device is in working order and there is no damage to the screen.  Please note that while the term of your Plan begins on the date of purchase coverage is not active until the above diagnostic has confirmed your device is undamaged.

1. You must complete the registration of your covered item, including but not limited to registration of the IMEI, prior to being eligible for coverage.

2. After completing registration please download the Bounce App and run a successful diagnostic which confirms your device is in working order and there is no damage to the screen, at which point you will be eligible for coverage.



      1. Should you have purchased the Screen Damage Plan as indicated on your proof of purchase, you shall be entitled to reimbursement for eligible costs for the repair of your covered device’s screen in the event it becomes chipped or cracked as a direct result of sudden and unforeseen accidental damage from handling; such as damage resulting from dropping the covered device.

      2. For a covered claim, You are responsible for transporting Your impaired device to and from the authorized servicing center chosen by You. For a list of authorized servicing centers by device manufacturer, visit www.getbounce.ca


        LIMIT OF LIABILITY – Bounce Mobile Protection Plan: The total amount that We will pay for services in connection with all Claims under this Plan is as follows, during Your entire Plan Term:


        The reimbursement limit is the cost to repair the screen or up to the Screen Damage maximum benefit limit listed on the Plan Purchase Receipt – whichever is less – not to exceed two (2) covered Claims under the Plan Term.





        1. Take your device to any repair shop to have it repaired.  We reserve the right to contact the repair centre to confirm any details relating to your claim submission. 

        2. Once the device is repaired, go to www.getbounce.ca, and click on File a Claim. Tell us what happened and upload your Repair Receipt. Please note that your receipt must indicate the IMEI of the repaired phone and that said IMEI must match what we have on file. Should the receipt not indicate the IMEI please upload a copy of the work order from the repair centre showing the IMEI number of the repaired device. Please note that we shall not accept any documents upon which the IMEI has been written by hand. We may deny your claim if you do not provide the required documentation. We will review the information and if approved, refund you for the repair amount up to the maximum per claim limit.
        3. In the event the Plan Term expires during time of an approved Claim, Your coverage will be automatically extended until the date in which the Claim in progress has been fulfilled completely in accordance with the terms and conditions of the Plan.



          There are a couple of things that You need to do in order to receive benefits from Your Plan:

          DEVICE PROTECTION – Be sure to properly store and operate Your Covered Device in accordance with the manufacturer’s warranty/owner’s manual at all times. And, if Your Covered Device ever becomes damaged, make sure You take reasonable precautions to protect against further damage.

          MAINTENANCE AND INSPECTIONS – Some items require certain maintenance and/or inspection services from time to time. It is Your responsibility to ensure that all of the care, inspection, and maintenance services are performed to Your Covered Device in accordance with the manufacturer’s warranty/owner’s manual.

          Make sure that these services are performed when and how they are required.

          When You have a Claim, if We determine that damage or failure has occurred as a direct result of not performing any of these services, Your Claim will be denied.

          You must download the Bounce App and run a successful diagnostic to have coverage. If you do not run said diagnostic successfully within the first 90 days of purchase your Plan will be cancelled and you shall receive a refund of the purchase price. 



          If Your original Covered Device is ever exchanged by the manufacturer, please advise Us as soon as practicable of the make, model, and serial number of the new exchanged product. You can do this either by emailing Us at support@getbounce.ca 



          NOTE: in the event of manufacturer or Retailer exchange, the Term of Your original purchased Plan remains in effect and does not automatically extend.

          If You wish to transfer coverage under this Plan to another person, logon to your My Account page at www.getbounce.ca , click Transfer and follow the instructions. NOTE: Coverage cannot be transferred to another device.




          As noted in Your Responsibilities, this plan will be cancelled if you fail to run a successful diagnostic with the Bounce App within 90 days of purchase.

          You may choose to cancel this plan within the first 30 days of purchase with full refund so long as you have not made a claim under the Plan.

          General Conditions:

          Along with the wording of the original equipment manufacturer’s warranty, the following terms and conditions will apply:

          1. This Plan does not cover failure as a result of: normal wear and tear, deterioration of consumable parts including but not limited to seals, jacks, misuse, abuse, rust or corrosion, spilled liquids or foreign objects found inside the equipment; repair of damage caused by theft, fire, flood, acts of God, other conditions arising from force majeure, external causes such as, but not limited to blown fuses, inadequate electrical power, or any use of the product not authorized or covered by the manufacturer.

          2. Damage as the result of misuse or neglect is excluded from coverage.

          3. Any damage resulting from unauthorized replacement parts, improper service or modifications made to the Covered Product are not covered by this Plan.

          4. If no defect is found (no fault found) or repairs are denied based on the terms and conditions of the Plan, the Plan owner will be responsible for all costs incurred.

          5. Charges incurred for the following items are not covered by this Plan: set up or installation, reformatting, system and software configuration or data recovery.

          6. Any loss due to failure to follow the manufacturer’s recommended maintenance, specifications or operating instructions during the term of this Plan is excluded.
          7. We as well as all affiliated companies are released from all liability due to indirect, consequential or incidental damages.
          8. The Plan owner may cancel this Plan at any time for any reason within thirty (30) days of the original purchase date of the Plan and receive a full so long as no claims have been made under the Plan.  We may cancel this Plan for reasons, including but not limited to, misuse of the product, unauthorized modifications to the product. In the event of cancellation by us, except for non-payment, we will provide the Plan owner with a pro-rata refund minus any claims paid.  Should We cancel due to failure to run a successful diagnostic in the first 90 days following purchase, the Plan owner shall receive a full refund of the Plan purchase price.
          9. Any loss or subsequent loss(es) resulting from manufacturer’s recall or rework, regardless of the manufacturer’s ability to pay for such repairs, is excluded.

          10. Should parts no longer be available for a warranted product, we shall be excused from performance under this plan and will refund the Plan owner the cost of the Plan. We are not liable for any service delays that are not within our control.

          11. Any pre-existing condition known to the You at the time of Plan purchase shall be excluded from coverage under this Plan.

          12. Shipping charges to expedite a covered device for repair or diagnostic as well as the cost to return the covered device to you are not covered under this Plan.

          Privacy of Information Policy

          The personal information collected in association with this Agreement, including your name, address, telephone, and email, allows us to provide the service listed in the Plan and to contact you for your consent to receive information about other products and services that may be of interest to you.  In accordance with applicable personal information legislation, we will keep your personal information secure and not disclose it to other persons except:

          a: When services are requested by you as part of the plan whereby the information needs to be provided to a third party to complete those services or,

          b: When any part or all of the information is requested by an official agent of the government, a law enforcement agent or a delegate thereof.

          The obligations under this Plan are underwritten by Northbridge General Insurance Corporation.


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