File A Claim
Oh no! You cracked your screen. Good thing you're covered!
Claim Instructions
- Get your phone repaired anywhere you'd like
- Make sure the IMEI, make/model, price and date are all visible on your receipt
*if the IMEI is missing on the receipt, your claim will not be accepted - Confirm your account details, upload your receipt, choose your payment method, click submit and relax
- Information
- Receipt
- Summary
Verify Customer and Plan Details
Accout Details
Name:
Email:
{PlanName} #{PlanNumber}
Phone IMEI#: {IMEI}
Phone Description: {phoneMakeModel}
Claims Remaining: {remainingClaims}
Plan Benefits: {planBenefits}
Claim Details
Payment Details
Review Claim Summary
Accout Details
Name:
Email:
{PlanName} #{PlanNumber}
Phone IMEI#: {IMEI}
Phone Description: {phoneMakeModel}
Claims Remaining: {remainingClaims}
Plan Benefits: {planBenefits}
Claim Details
Payment Details
Uploaded Receipt
By submitting the claim the information listed above is true and that the phone getting repaired matches the phone covered by the plan. Bounce may verify the repair by contacting the repair location or by checking the IMEI number or make / model of the phone. Bounce may ask for additional information to verify the validity of the repair.
Your claim has been submitted.
What to expect once you have filed a claim.
Check your email.
Immediately after a claim has been sent, you should receive an email acknowledging we have received your claim.
Hang tight.
Our devoted claims team is reviewing your claim.
Claims turnaround.
We strive to have same-day turnaround time but sometimes things happen. Our team hours are 9am PST- 5pm PST.
24 hour refund.
Once our claims team reviews and approves your claim you can expect an e-transfer to your account within 24 hours.